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Refunds, Returns and Exchanges Policy

Overview

I accept returns up to 30 days after delivery, if the item is unused and in its original condition I will refund the full order amount minus the shipping costs for the return. 

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In the event that your order arrives damaged in any way, please email me as soon as possible at info@psleathers.com with your order number and a photo of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution.

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  • My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • To complete your return, I require a receipt or proof of purchase.

  • Please do not send your purchase back until instructed to do so.

Refunds

  • Once your return is received and inspected, I will send you an email to notify you that I have received your returned item.  I will also notify you of the approval or rejection of your refund.

  • If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact me at info@psleathers.com.

Sale items

  • Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

I only replace items if they are defective or damaged.

  • If you need to exchange for the same item:

    • send an email to info@psleathers.com

    • once you have acknowledgement from me, send your item to:

12 Woodland Way
Mitcham
Surrey
CR42DY
UK.

Shipping returns

  • To return your product, you should mail your product to:

12 Woodland Way
Mitcham
Surrey
CR42DY
UK

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.

Need help?

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